If you get too scared, stay calm and tell an actor in the room. They will escort you outside. Please note, like sporting events and large attractions, we don't allow refunds. Our policy states that all sales are final.
We do not have lockers or a coat check at the haunted house. Only clear bags and clutches not exceeding 4.5"X6.5'” will be allowed, other bags should be left at home
As far as live creatures go, there are many life-like creatures in the haunted house. If there are real animals, they will be handled by professionals.
We do recommend printing off your tickets. However, if you do have a smartphone, we are able to scan the tickets from your phone.
No. All tickets are the same price.
No. However, you can purchase another ticket if you would like to walk through the haunted house again.
Yes. please visit the Group Rates page for more information.
we don't allow refunds, as our policy states that all sales are final. If you would like more information or wish to discuss this further please reach out to our customer service team and we’d be happy to work with you directly.
It depends. During our September hours, the wait is usually very short. The beginning of October, there is typically a short wait, maybe 30 minutes on a weeknight. As it gets closer to Halloween, specifically on a Friday or Saturday night, the wait can be long. Consider the day and time you want to attend when selecting your ticket time. We do offer a Fast Pass that offers a much shorter wait.
We do offer parking at no cost to our customers one block south of our entrance in the lots of neighboring businesses that we partner with. Please be respectful and aware of all posted parking and no parking signage
The first half of our line is outside while waiting to board the train, and again before you enter the haunted house. The second part of your wait will be inside directly before entering. Please dress appropriately for the weather as we are open rain or shine!
Due to the primarily outdoor nature of our event and the use of an antique passenger train, our attractions are unfortunately not ADA/wheelchair accessible.
Yes. We have many strobe lights and fog throughout the entire haunted house. It is not recommended for people that have Epilepsy go through the haunted house. We also don't recommend people with asthma, heart issues and pregnant women go through the haunted house. You can always ask your physician to see if you should go through, however, we just don't want you to get hurt.
On most busy nights there are police officers at the event. We work hard to ensure the safety of all of our guests. As a result, we require each person to pass through our security screening before they enter. Please arrive prior to your ticket time to allow time for our security process. For more information please reach out to us HERE
We work hard to ensure the safety of all of our guests. As a result, we require each person to pass through our security screening before they enter.
No. Photography and video recording (including GoPros) are not permitted.
No. Actors will not touch you. We are working hard this year to ensure a contact-less experience and ask you to not touch our scare actors as well.
No. Please be respectful and do not touch them.
No. However, due to the graphic nature, it is not recommended for small children, toddlers or babies. We have had young children go through and have a great time and adults who go through and are in tears! You're the parent- you be the judge. A good rule of thumb is: if you wouldn't bring your child to a PG-13 rated movie, it's probably not a good idea to bring them to a haunted house.
We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.
We do not recommend people with asthma go through the haunted house. We suggest calling or emailing your Physician to discuss the situation with them since we have numerous fog machines throughout the haunted house. If your doctor thinks you’ll be fine, we definitely recommend bringing your inhaler or another device that may help you breathe better. We also don't recommend people with epilepsy, heart issues and pregnant women go through the haunted house as well. We just want everyone to have a safe time.
Yes. We accept Visa, MasterCard, Discover and American Express at our on-site Box Office
To abide by COVID-19 regulations, we will not permit groups larger than 8 to enter at a time. You will not be paired with people from another group, and will only enter the haunt with people you arrived with that night. If you have more than 10 in your party, you will be split into smaller groups before entering.
We welcome everyone to dress up for our haunts, however, we do not allow full costume face masks or props of any kind. If you wish to paint your face we ask that you remain recognizable if someone asks to see your ID and that you do not interact with other guests as one of our cast members. If our security team does not recognize you as a guest, you may be asked to remove your makeup.
Yes. We will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc... We reserve the right to refuse admittance to anyone we deem not appropriate for entry. Please use your head!!
No. We change our layout and design every year. If there are audience favorites from past years, we may incorporate these areas into the new floor plan.
Visit THIS page for information!
Yes. We will be open rain or shine. Please make sure you dress appropriately. Most of the wait is outside, however, the haunted house is located indoors.
Please pay attention and dress accordingly. Most of the wait is outside. It is recommended to wear close toe shoes.
We will be requiring face coverings to enter our haunted house, and they must be worn the entire experience. We are taking this extra step because we recognize additional precautions are needed to protect our customers and employees. There will be no exceptions.
We will continue to follow local guidelines to ensure the safety of our employees and guests.
Select a chat option via the chat bubble at the bottom right corner of this page For all general, non time specific inquires, email our team at help@terroronthefox.com. Our customer support team will respond shortly.